REFUND POLICY

I want you to be 1oo% happy with your purchase.

Damaged Goods:

  • If your item arrives damaged, please take a digital photo of the damage and of the packaging and email it to me at nikkicarr11@gmail.com.

  • If you notice that the packaging is damaged when it arrives, please take a photograph of the damage BEFORE you open the package. This is important to enable me to obtain some compensation from Royal Mail or the courier, should the item also turn out to be damaged.

  • If the item is damaged, a refund will be issued to you or the item replaced, if this is possible. The postage will also be refunded.

 

Changed Your Mind:

  • If you change your mind upon receiving the item, you may return it within 14 days of receipt (excludes Art Cards). The refund, however, will not include either the outgoing or the return shipping costs.

  • A refund will be issued after the returned item is received. You must return the item using a trackable and insured method. Any loss or damage sustained to the artwork whilst being returned is the responsibility of the buyer. To return an original piece of artwork from within the UK, please contact me and I will arrange a courier to pick up the item.  The cost of which will be deducted from the refund.

Gift Vouchers:

  • Each voucher is issued with a unique code that can only be used once. It is your responsibility to safeguard this code for your own personal use.

  • Refunds are not available on items purchased with a gift voucher. If you wish to return the goods, a credit note will be issued instead. This does not affect your statutory rights.

  • Gift vouchers are non-refundable.

COPYRIGHT

I retain the copyright on all the artwork produced by myself, Nikki Carr, including any artwork resulting from a commission. This also includes the right to use images of the artwork in promotional material (including Limited Edition Prints and Art Cards) or on the website.

You may not reproduce any piece of artwork or artwork print in any form without prior permission. This will result in legal proceedings. You may, however, display commissioned artwork on social media (Facebook etc), but it must not be reproduced in any other form whatsoever. Limited Edition Prints and Art Cards featuring the commissioned artwork may be obtained from me.

The content found on this website, nikkicarr.co.uk, including text and images, is the property of myself, Nikki Carr. The content cannot be used without permission and will result in legal proceedings.

PRIVACY POLICY

I never sell or otherwise pass on my client information. This includes all of your contact details - telephone numbers, street and email addresses. Any photographs that are sent to me are also kept confidential whether you proceed with a commission or not. Further details can be found here.